CUSTOMER SERVICE

kevin

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

I am a graduate in economics and statistics with customer service experience at Image Registrars and National Bank of Kenya, office administration and tour consultation experience at Real Useful Travel and Marketing Company. I have also worked as a Data Clerk at Cooperative Bank and Cloudfactory Kenya.

Top Skills

Data Mining · 4 yearsEmail Support · 4 yearsFreshdesk · 4 yearsGoogle Sheets (Advanced) · 4 yearsPhone Support · 4 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
FreshdeskAdvanced

Data & Analytics

Google Sheets (Advanced)Advanced
Data MiningAdvanced
TableauAdvanced

Work Experience

CUSTOMER SERVICE

IMAGE REGISTRARS

Jan 2023 - Present

Key Achievements:

I offer solutions to shareholders’ inquiries regarding their dividend payments, share transfers, share purchase, share sales and other shares investment queries.

Email SupportPhone SupportFreshdesk

DATA CERK

CLOUDFACTORY KENYA

Nov 2019 - Dec 2022

Key Achievements:

I enter customer and account data from source documents within time limits. Compiling, verifying the accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

Google Sheets (Advanced)Data MiningTableau

OFFICE ADMINISTRATOR & TRAVEL CONSULTANT

REAL USEFUL TRAVLE & MARKETING

Jan 2017 - Nov 2019

Key Achievements:

I booked flights, hotels and prepared tour packages I kept the data for the firm, filling and making sure office machines were in good condition I received and answered clients’ calls. I received and sent emails to our clients I welcomed clients to our offices and offered them our services I processed invoices I prepared weekly and monthly reports I handled petty cash

Google Sheets (Advanced)

Quick Stats

Age34 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified

Education

Bachelor's Degree

Laikipia University

2012 - 2015