Virtual AssistantVirtual Assistant
Kevin
ID Verified$300
per month
($2/hour)
Profile Description
I am a risk and operations professional with a strong background in quality assurance and fraud prevention. Over the past three years working as a Quality Analyst at Telus Digital, I specialized in managing complex customer operations—including handling fraud cases and security reviews for the DoorDash account. In that role, I focused on analyzing transaction risks, mitigating fraudulent activities, and maintaining strict service standards while ensuring a seamless experience for users. Througho...
Work Experience
Quality Analyst
Telus Digital
Jun 2023 - Sep 2026
Key Achievements:
Delivered quality assurance insights to ensure strict adherence to fraud prevention protocols and enhance process integrity. Collaborated with cross-functional teams to monitor communication standards and operational compliance. Assisted in developing and refining procedures to minimize errors, reduce risks, and optimize team performance. Provided coaching and feedback to agents to help improve service quality and compliance with company standards.