Ma.

Virtual Assistant

Ma.

1,300/mo
Binangonan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Reliable and detail-oriented administrative professional with experience in virtual assistance, administrative support, bookkeeping, billing and collections, customer service, data entry, documentation, reporting, and account management. Experienced in managing records, invoices, purchase orders, reports, emails, schedules, client communications, and follow-ups. Skilled in working independently, organizing multiple tasks, meeting deadlines, and maintaining accurate information. Proficient in Mic...

Top Skills

Account Management · <1 yearAccounts Payable/Receivable · <1 yearAdobe Photoshop · <1 yearAirbnb · <1 yearAmazon Seller Central · <1 year

Skills & Expertise

AI & Automation

ZapierBeginner
Workflow AutomationBeginner
Claude/Anthropic APIBeginner

Content & Writing

Product DescriptionsBeginner
Email CopywritingBeginner
Creative WritingBeginner
ScriptwritingBeginner
ContentfulBeginner
Editorial Calendar ManagementBeginner

Customer Success

Social Media SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

CanvaBeginner
Adobe PhotoshopBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
Marketplace SEOBeginner
ShopifyBeginner
EtsyBeginner
Amazon Seller CentralBeginner
TikTok ShopBeginner

Finance & Accounting

XeroBeginner
QuickBooksBeginner
BookkeepingBeginner
Payroll ProcessingBeginner
Financial ReportingBeginner
Accounts Payable/ReceivableBeginner
Tax PreparationBeginner

Human Resources

PayrollBeginner
TimekeepingBeginner

Marketing & Growth

Google AdsBeginner
LinkedIn AdsBeginner
Meta Ads (Facebook/Instagram)Beginner
Content MarketingBeginner
Facebook Business ManagerBeginner
ChatGPT for MarketingBeginner
Email MarketingBeginner
Content StrategyBeginner
Community ManagementBeginner
TikTok GrowthBeginner
Instagram GrowthBeginner
Social Media AnalyticsBeginner
ThreadsBeginner
HubSpotBeginner

Real Estate Operations

AirbnbBeginner
Real Estate ListingBeginner

Sales & Business Development

Account ManagementBeginner
Proposal WritingBeginner
Sales PresentationsBeginner

Specialized Skills

Language TeachingBeginner
Coaching & MentoringBeginner
Curriculum DevelopmentBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Travel PlanningBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
AsanaBeginner
NotionBeginner

Work Experience

HELPDESK / ORDER & DOCUMENTATION SUPPORT

Unilever Philippines

Jan 2017 -

Key Achievements:

● Processed and monitored purchase orders and delivery-related documents. ● Maintained records using SAP, EDI, and POD documentation. ● Coordinated with internal departments regarding orders and deliveries. ● Updated and maintained accurate records and documents. ● Assisted in resolving documentation discrepancies. ● Followed up on incomplete or pending requirements.

Order FulfillmentOrder ProcessingExcel (Advanced)Data EntryEmail ManagementMeeting CoordinationDocument ManagementPersonal Assistant Services

KEY ACCOUNT MANAGER

Mckenzie Distribution

Apr 2020 - Jul 2024

Key Achievements:

● Managed customer accounts and maintained regular communication with clients and internal teams. ● Followed up on outstanding invoices and customer payments. ● Maintained accurate billing, collection, and account records. ● Monitored purchase orders through customer portals and followed up on processing. ● Prepared weekly sales, account, and status reports. ● Coordinated with different departments regarding orders, deliveries, invoices, and customer concerns. ● Followed up on pending transactions and required documents. ● Maintained organized records and updated account information. ● Assisted in resolving customer and account-related concerns. ● Used online and AI productivity tools to assist with research, documentation, communication, and administrative tasks.

Product DescriptionsLead ManagementGoogle Sheets (Advanced)Excel (Advanced)Ticket ManagementCanvaProduct Listing OptimizationMarketplace SEOGoogle AdsContent MarketingEmail MarketingChatGPT for MarketingCommunity ManagementContent StrategyFacebook Business ManagerSocial Media AnalyticsProposal WritingSales PresentationsTravel PlanningData EntryEmail ManagementDocument ManagementResearch & Information GatheringMeeting CoordinationCalendar Management

CUSTOMER ACTIVATION SPECIALIST

Century Pacific Food Inc.

Jan 2019 - Mar 2020

Key Achievements:

● Coordinated with supervisors, merchandisers, and internal teams to support customer activities. ● Maintained communication and followed up on assigned tasks and requirements. ● Monitored reports, updates, and operational concerns. ● Maintained accurate records and documentation. ● Assisted in resolving issues and ensuring timely completion of requirements

Meeting CoordinationEmail ManagementDocument ManagementCalendar ManagementTravel PlanningCoaching & MentoringSales Presentations

EXECUTIVE / ADMINISTRATIVE ASSISTANT

Century Pacific Food Inc.

Nov 2017 - Jan 2019

Key Achievements:

● Provided administrative support to multiple executives and personnel. ● Managed emails, schedules, meeting arrangements, and follow-ups. ● Coordinated approximately 6–8 meetings weekly, including virtual meetings through Zoom and Google Meet. ● Assisted with calendar management and scheduling. ● Coordinated business travel arrangements and related requirements. ● Prepared and organized reports, documents, and administrative records. ● Handled confidential documents and business information with discretion. ● Coordinated with different departments to ensure requests and deadlines were completed.

Ticket ManagementEditorial Calendar ManagementProposal WritingSales PresentationsCalendar ManagementData EntryEmail ManagementMeeting CoordinationPersonal Assistant ServicesExecutive Assistant ServicesResearch & Information Gathering

PAYROLL ASSISTANT & BILLING COLLECTION SPECIALIST

Third Generation Holdings Corporation

Apr 2016 - Dec 2016

Key Achievements:

● Assisted with payroll processing and employee records. ● Prepared payroll-related information and maintained accurate documentation. ● Prepared and released invoices. ● Followed up on weekly customer payments and outstanding balances. ● Maintained billing and collection records. ● Coordinated with clients and internal personnel regarding billing concerns. ● Performed data entry, documentation, reconciliation, and general administrative tasks.

PayrollTax PreparationAccounts Payable/ReceivableBookkeepingFinancial ReportingTimekeeping

Quick Stats

Age32 years
English LevelConversational
ID VerificationNot verified

Certifications

NC3 Bookkeeping and Basic Accounting

Education

Bachelor's Degree

University of Rizal System

2012 - 2016