real estate cold caller/ customer servicereal estate cold caller/ customer service
Kathryn
$800
per month
($5/hour)
Profile Description
Customer service and collections professional with 8 years of BPO experience and 4 years of real estate cold-calling experience. Experienced in handling customer inquiries, resolving merchandise and return issues, processing orders and payments, managing billing disputes, and assisting customers with payment arrangements. Skilled in outbound calling, lead generation, qualifying property owners, identifying their interest in selling, gathering property details, and setting appointments. Strong co...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Real Estate Operations
Virtual Assistance & Admin
E-commerce & Marketplace
Work Experience
Real estate cold caller
Hyper
May 2022 - Sep 2026
Key Achievements:
Consistently made 300–350 outbound calls per day to property owners. Generated 3–5 appointments or qualified leads per day by identifying potential property sellers. Successfully qualified leads by gathering property owners' asking prices, selling timelines, and reasons for selling. Built rapport with property owners and maintained professional conversations to identify selling opportunities. Handled objections and repeated rejections while staying motivated and focused on daily targets. Maintained accurate records of calls, lead information, appointments, and follow-ups using CRM systems. Developed strong communication, negotiation, and appointment-setting skills through 4 years of real estate cold-calling experience.
Collection Specialist and Customer Service
IQOR
Nov 2014 - Apr 2022
Key Achievements:
Successfully resolved customer concerns involving merchandise issues, product returns, order processing, and payments. Provided effective solutions to customer inquiries while maintaining professionalism and customer satisfaction. Assisted customers with billing disputes, past-due balances, and payment arrangements. Helped customers enroll in automatic recurring payments and hardship programs when eligible. Built positive customer relationships through active listening, patience, and clear communication. Managed multiple customer concerns efficiently while following company policies and procedures. Developed strong problem-solving and communication skills through 8 years of BPO experience in customer service and collections.