Customer Service SpecialistCustomer Service Specialist
Kathleen
$500
per month
($3/hour)
Profile Description
Customer Support Professional with 6 years of experience in the BPO industry, providing customer service for international accounts in a work-from-home environment. Skilled in live chat, email, and phone support, handling customer inquiries, resolving order and delivery issues, processing refunds and replacements, and maintaining accurate support records. Experienced in using Zendesk and CRM tools, managing multiple customer concerns, and providing clear, empathetic, and solution-focused assista...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Specialized Skills
Work Experience
Junior High School Teacher
Hope and Voice Child Enhancement Center Incorporated
Mar 2024 - Apr 2026
Key Achievements:
-Developed and delivered engaging, student-centered lessons aligned with learning objectives. -Created assessments, learning materials, and classroom activities to support student understanding and participation. -Maintained an organized and positive classroom environment that encouraged discipline, collaboration, and active learning. -Monitored student progress and provided constructive feedback to support academic improvement. -Communicated effectively with parents and colleagues regarding student performance, behavior, and learning needs. -Used digital tools and creative teaching strategies to make lessons more accessible and engaging. -Demonstrated strong organization, leadership, and time management in handling teaching responsibilities and school activities.
Customer Service Representative
Foundever
Nov 2018 - Jun 2025
Key Achievements:
-Successfully handled customer inquiries through phone, live chat, and email for an international account. -Resolved customer concerns involving orders, delivery delays, refunds, replacements, and account adjustments. -Managed multiple customer inquiries while maintaining accurate records and providing timely responses. Helped maintain customer satisfaction through empathetic communication, active listening, and effective problem-solving. -Used Zendesk and other support tools to track customer concerns and ensure proper follow-up. -Handled challenging customer interactions professionally while following company policies and procedures. -Demonstrated adaptability and consistency in a fast-paced, work-from-home environment.