Customer Service RepresentativeCustomer Service Representative
Kathleen
ID Verified$900
per month
($5/hour)
Profile Description
Hi, my name is Kathleen V. Navilla. I have almost two years of BPO experience as a Customer Service Representative. I worked for Concentrix Makati under a telecommunications campaign, handling billing, payment, technical concerns, and customer retention by offering promotions. My most recent experience was with Amazon for 17 months, assisting customers with orders, deliveries, missing packages, replacements, and technical issues. I handled frustrated customers through positive communication and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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E-commerce & Marketplace
Work Experience
Customer service representative
Amazon
Mar 2025 - Aug 2026
Key Achievements:
I always passed my monthly KPI and that experience help me to achieve a extra incentives and gained me to how properly manage irate customers without affecting the call quality and process, Ive learned a lot of way how to lessen the burden about their delivery issues and providing possible options
Customer service representative
Concentrix
Jul 2024 - Jan 2025
Key Achievements:
I learned how to managed my KPI and how to passed it, without affecting the call process and quality to provide excellent customer service and to reduce their efforts.
Quick Stats
Education
Bachelor's Degree
Fullbright College
2018 - 2020