Karushka

Administration Manager

Karushka

ID Verified
1,500/mo
Cape Town, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Delivered exceptional customer service in line with NPS standards, maintaining high satisfaction ratings. Managed administrative tasks including record-keeping, documentation, and client data accuracy. Achieved and exceeded sales targets for bank products both in-branch and remotely. Resolved customer queries efficiently, demonstrating strong product knowledge and problem-solving skills. Supported branch operations, ensuring compliance with banking regulations and internal policies.

Top Skills

Cold Calling · 10 yearsEmail Support · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsCold Email Outreach · 8 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Video SupportBeginner

E-commerce & Marketplace

Facebook MarketplaceIntermediate
Inventory ManagementBeginner

Finance & Accounting

Risk ManagementAdvanced
AML/KYCAdvanced
Accounts Payable/ReceivableBeginner

Sales & Business Development

Cold CallingExpert
Cold Email OutreachExpert
SalesforceExpert
Sales PresentationsAdvanced
B2B SalesBeginner
Zoho CRMBeginner

Specialized Skills

Coaching & MentoringAdvanced
OnboardingAdvanced

Work Experience

Administration Manager

Spot on Detailing

Sep 2025 - Present

Job Responsibilities:

Manage office administration, invoicing and financial records. Coordinate bookings, scheduling and operational workflow. Maintain customer databases and service documentation while tracking payments and expenses.

Live Chat SupportFacebook MarketplacePhone SupportZoho CRM

Sales and Service Consultant

Absa

Jun 2016 - Sep 2025

Job Responsibilities:

Delivered exceptional customer service in line with NPS standards, maintaining high satisfaction ratings. Managed administrative tasks including record-keeping, documentation, and client data accuracy. Achieved and exceeded sales targets for bank products both in-branch and remotely. Resolved customer queries efficiently, demonstrating strong product knowledge and problem-solving skills. Supported...

Live Chat SupportPhone SupportEmail SupportRisk ManagementB2B SalesCold CallingCold Email OutreachSales PresentationsSalesforceOnboarding

Quick Stats

Age43 years
English LevelFluent
ID VerificationVerified