Virtual Assistant- Customer Care

Karl

ID Verified
1,200/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Accomplished professional with over seven years of combined experience spanning technical support, customer care, market research, and project coordination. Proven track record of resolving complex issues, enhancing operational efficiency, and maintaining high customer satisfaction across BPO, logistics-focused customer care, and corporate environments. Skilled in stakeholder communication, cross-functional collaboration, and adapting quickly to fast-paced, remote, and project-based work setting...

Top Skills

Phone Support · 8 yearsLive Chat Support · 5 yearsEmail Support · 4 yearsTechnical Support · 4 yearsJira · 1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportExpert
Email SupportAdvanced
Technical SupportAdvanced

E-commerce & Marketplace

ShopifyBeginner

Marketing & Growth

Content MarketingBeginner
GoHighLevelBeginner

Virtual Assistance & Admin

JiraIntermediate
Email ManagementBeginner

Work Experience

Customer Care Specialist

WNW

May 2026 - Jul 2026

Key Achievements:

Up skilled - refunds, subscription, replacement/reshipment, Customer Support

Phone SupportShopifyEmail SupportContent Marketing

Project Coordinator

VANTEDGE SOLUTION

Oct 2026 - Apr 2026

Email ManagementJiraContent Marketing

Business Manager

Bluerise Holdings

Mar 2025 - Oct 2025

Key Achievements:

Client facing sales Maintaining Investor/Client relationship

Technical Support

Dynata

Sep 2021 - Jan 2025

Technical SupportPhone Support

Project Coordinator

Dynata Philippines

Oct 2019 - Apr 2020

Key Achievements:

Made survey projects

Market Researcher

Dynata Philippines

Sep 2017 - Mar 2019

Phone Support

Quick Stats

Age33 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Associate's Degree

Indiana Aerospace University

2013 - 2017

High-school

St. Augustine International School

2005 - 2009