Customer Service | Customer Support | Admin AssistantCustomer Service | Customer Support | Admin Assistant

Key Achievements:

Multichannel Support: Manage inbound and outbound customer enquiries across phone, email, and live chat for bookings, updates, and moving concerns. Complaint Resolution & Claims: Investigate and resolve complex issues regarding service delays, damages, and billing, including refund processing and compensation cases. Cross-Team Coordination: Partner with management, operations, and field crews to deliver quick issue resolutions and maintain service quality standards. De-escalation & CX Recovery: Handle high-friction customer concerns with empathy and professionalism to de-escalate conflicts and protect customer satisfaction. Case Management & Reporting: Maintain detailed customer logs, case notes, and escalation reports for high-priority or urgent matters. Client Communication: Draft professional follow-ups and keep clients fully updated on claims, operational changes, and resolutions.

Key Achievements:

Full-Cycle Sales Execution (Opener & Closer): Handled end-to-end B2B sales—acting as both the Sales Opener to initiate contact with decision-makers (USA & Canada) and the Closer to pitch, negotiate, and finalize deals. High-Volume Outbound Prospecting: Managed outbound call campaigns, engaged thousands of prospects daily, and qualified high- value leads to build a solid sales pipeline. Lead Qualification & Pipeline Management: Researched, evaluated, and organized B2B prospects into a structured daily workflow for efficient follow-up and conversion. Objection Handling & Closing: Delivered persuasive product presentations, addressed client concerns and objections with confidence, and secured sales commitments. Account Growth & Upselling: Identified cross-selling and upselling opportunities to maximize revenue and consistently meet or exceed monthly sales targets

Key Achievements:

Move & Customer Coordination: Managed residential, commercial, and corporate relocations from booking to delivery, serving as the main contact for clients and providing shipment updates and support. Operations & Vendor Coordination: Coordinated with logistics teams, field crews, warehouse staff, vendors, and subcontractors to ensure smooth scheduling and service delivery. Sales Representative Documentation & Billing: Prepared client contracts, cost estimates, invoices, inventory lists, and shipping documentation. Shipment Tracking & Website Updates: Monitored shipments and regularly updated tracking information on the company website to keep customers informed. Social Media & Marketing Support: Managed company social media pages, scheduled posts and ads, and edited photos and visual content for marketing. Reports & Inventory: Maintained inventory records and assisted with reports related to move performance, costs, and customer satisfaction.