Virtual Assistant, B2B Cold Caller, Appointment Setter

Julius

700/mo
City of Naga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Telecommunications Professional with over 5 years of experience in BPO accounts, including 2 years as a supervisor specializing in customer sales, service delivery, and team coaching. Adept at streamlining operations, boosting team performance, and driving high customer satisfaction. Passionate about delivering exceptional service and supporting company growth in remote professional roles.

Top Skills

Phone Support · 5 yearsTechnical Support · 4 yearsCrisp · 2 yearsExcel (Advanced) · 2 yearsGoogle Sheets (Advanced) · 2 years

Skills & Expertise

Content & Writing

Email CopywritingBeginner

Customer Success

Phone SupportExpert
Technical SupportAdvanced
LiveChatIntermediate
CrispIntermediate
ZendeskIntermediate
Live Chat SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner

Data & Analytics

Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner

Marketing & Growth

GoHighLevelBeginner

Sales & Business Development

B2B SalesBeginner
Cold CallingBeginner
B2C SalesBeginner
Lead GenerationBeginner
Proposal WritingBeginner
NegotiationBeginner
Sales Funnel ManagementBeginner
Zoho CRMBeginner

Specialized Skills

Coaching & MentoringBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner

Work Experience

Customer Service Representative/Supervisor

Verizon

Oct 2021 - Mar 2026

Key Achievements:

Consistently surpassed monthly sales and upselling targets for major telecommunications accounts, achieving top-tier ranking among regional agents.

Live Chat SupportTechnical SupportPhone SupportLiveChatZendeskCrispExcel (Advanced)Google Sheets (Advanced)Ticket Management

Quick Stats

Age28 years
English LevelConversational
ID VerificationNot verified