Virtual Assistant, Customer Support, Training & EnablementVirtual Assistant, Customer Support, Training & Enablement
Joyce
ID Verified1,400/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,400
per month
($8/hour)
Member since October 2026
Profile Description
Customer-focused and results-driven professional with 10+ years of experience in SaaS, technical support, customer service, and education. Skilled in customer onboarding, relationship management, technical troubleshooting, workflow optimization, administrative support, and cross-functional collaboration. Experienced in supporting AI-powered workflows, automation solutions, and AI agents while driving product adoption and delivering excellent customer experiences. Brings transferable skills in pr...
Top Skills
Data Entry · 10 yearsEmail Support · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 yearsPresentation Design · 10 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
Multi-modal AIIntermediate
AI Agent DevelopmentIntermediate
Workflow AutomationIntermediate
Content & Writing
Product DescriptionsIntermediate
Customer Success
Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
Video SupportExpert
ZendeskIntermediate
IntercomIntermediate
Data & Analytics
Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIIntermediate
TableauIntermediate
Design & Creative
Presentation DesignExpert
Video EditingExpert
CanvaExpert
CapCutExpert
Adobe PhotoshopIntermediate
E-commerce & Marketplace
Order FulfillmentIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate
Human Resources
SOP WritingAdvanced
HR ManagementIntermediate
Marketing & Growth
Facebook Business ManagerIntermediate
Community ManagementIntermediate
Sales & Business Development
SalesforceExpert
Specialized Skills
OnboardingExpert
Coaching & MentoringExpert
Language TeachingIntermediate
Corporate TrainingIntermediate
Technical TrainingIntermediate
Virtual Assistance & Admin
Data EntryExpert
Research & Information GatheringExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
Calendar ManagementExpert
ClickUpIntermediate
Quick Stats
Age32 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Certifications
Licensure Examination for Teachers
Supervisor Accelerator Program
Education
Bachelor's Degree
Bulacan State University - Meneses Campus
2010 - 2014