Virtual Assistant, Technical Support RepresentativeVirtual Assistant, Technical Support Representative
Joy
ID Verified$100
per month
($1/hour)
Profile Description
Customer-focused professional with experience in technical support, customer service, and pre-qualification processes. Skilled in communication, problem-solving, customer retention, and administrative support. Dedicated to delivering excellent customer experiences while maintaining accuracy, efficiency, and professionalism.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Technical Support Representative
Concentrix
Nov 2023 - Sep 2026
Key Achievements:
Assisted customers with Microsoft account and technical concerns through chat/phone support. Resolved account access, login, and troubleshooting issues. Delivered quality customer service while meeting performance standards.
Lead Generation Specialist (Pre-Qualification)
Blueprint Business Solutions
Nov 2021 - Jun 2023
Key Achievements:
Verified customer information and eligibility requirements. Maintained accurate customer records and documentation. Assisted clients throughout the pre-qualification process.