Customer Service Representative - Expedia, Extenteam and VWPCustomer Service Representative - Expedia, Extenteam and VWP
Jose
ID Verified$800
per month
($5/hour)
Profile Description
Professional with experience in property management, customer service, travel reservations, lead generation, and virtual assistance. Skilled in managing short-term rental bookings through Airbnb, [link hidden], and Vrbo, coordinating vendors and property turnovers, resolving guest concerns, and supporting sales activities. Proficient in Guesty, Breezeway, Aircall, Expedia Partner Central, and Amadeus. Demonstrates strong communication, organization, problem-solving, and time-management skills, w...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Real Estate Operations
Sales & Business Development
Customer Success
Work Experience
Property management specialist
Extenteam
Mar 2025 - Aug 2026
Key Achievements:
**Key Responsibilities** * Managed short-term rental reservations through Airbnb, [link hidden], and Vrbo. * Handled guest inquiries, complaints, booking concerns, and requests. * Coordinated with cleaners, vendors, and maintenance teams to ensure properties were ready for guest check-in. * Monitored property-related issues and followed up with local teams to support timely resolution. * Used Guesty, Breezeway, and Aircall to manage reservations, guest communications, and daily operations. **Key Achievements** * Supported smooth property operations through effective coordination and timely follow-ups. * Helped resolve guest concerns by providing professional communication and practical solutions. * Contributed to property readiness by coordinating cleaning schedules, maintenance requests, and turnover activities. * Helped deliver a positive guest experience through organized reservation management and responsive customer support.
Virtual Assistant
Virtual workforce professionals
Jan 2022 - Jun 2024
Key Achievements:
**Key Responsibilities** * Conducted outbound calls to identify and qualify potential customers. * Managed leads and maintained accurate customer information in CRM databases. * Followed up with prospects to generate interest and schedule sales meetings and product demonstrations. * Communicated with potential clients professionally to understand their needs and explain relevant services. * Supported sales teams by organizing lead information and maintaining consistent follow-up. **Key Achievements** * Helped generate qualified leads through outbound calling and prospect engagement. * Supported sales opportunities by converting interested prospects into scheduled meetings and demonstrations. * Maintained organized CRM records to support efficient lead tracking and follow-up. * Contributed to sales efforts through persistent follow-ups, effective communication, and lead management.
Expedia
Teleperformance
Mar 2016 - Jul 2019
Key Achievements:
**Key Responsibilities** * Assisted customers with travel reservations, booking changes, cancellations, and travel-related inquiries. * Provided support for payment concerns and reservation issues through Expedia customer service channels. * Used Expedia Partner Central (EPC) and Amadeus to assist with reservation management. * Handled customer concerns professionally while following company policies and procedures. * Maintained service quality by providing accurate information and working toward first-contact resolution. **Key Achievements** * Built three years of experience in travel customer service and reservation support. * Helped customers resolve booking issues and manage travel arrangements efficiently. * Developed strong problem-solving, communication, and customer-handling skills. * Supported customer satisfaction by providing timely assistance and professional service.