Virtual assistant

Jose

ID Verified
1,000/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I spent 3 years as a Case Manager with Airbnb under the Resolutions Team, where I gained in-depth knowledge of Airbnb policies, particularly in review disputes, claims reimbursement, and guest resolutions. This experience led me to transition into Short-Term Rental Property Management as a Virtual Assistant. Over the past 5 years, I’ve managed 130+ properties across multiple locations for a diverse range of clients. I also previously held an Operations Manager role, where I supervised 8 Virtual...

Top Skills

Phone Support · 8 yearsAirbnb · 6 yearsCalendar Management · 6 yearsDocument Management · 6 yearsEmail Management · 6 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert

Real Estate Operations

AirbnbExpert
VrboExpert
Review & Reputation ManagementExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Document ManagementExpert
Monday.comExpert
NotionAdvanced
AsanaBeginner

Work Experience

Operation Director

Clear & Go LLC

Nov 2024 - Sep 2026

Phone SupportAirbnbCalendar ManagementEmail SupportVrboEmail ManagementTicket Management

Quick Stats

Age35 years
English LevelConversational
ID VerificationVerified