Administrative AssistantAdministrative Assistant
Jon
ID Verified$900
per month
($5/hour)
Profile Description
Reliable administrative and operations professional with 10+ years managing calendars, inboxes, records, data entry, research, and reporting for leadership and customers. Supported 12 field offices and 40+ officers, built a Google Forms/Sheets tracking system for 170+ active files, and consolidated scattered reports into executive-ready Excel workbooks. Experienced in US-client phone and chat support, claims processing, and ticket tracking, with a Bachelor of Laws (LL.B.) background that mak...
Top Skills
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Probation Officer II/ Case Management Records Analyst
Parole and Probation Administration
Feb 2016 - Sep 2026
Job Responsibilities:
- Supported regional leadership and supervisors across 12 field offices and 40+ officers, serving as the key point of contact between leadership, field offices, and external stakeholders - Handled sensitive and confidential information with strict discretion and in line with agency policies and legal requirements - Cross-checked files and investigated discrepancies independently, deciding when to...
Technical Support Representative
Convergys, Inc. — Microsoft Account
Jan 2015 - Jan 2016
Job Responsibilities:
- Documented and resolved support cases for Microsoft Office, Outlook, and Windows, maintaining a 90% quality rating and 86% first-contact resolution - Logged and tracked 100+ customer tickets weekly in a ticketing/CRM system with accurate records and timely follow-ups - Explained technical processes clearly to customers over phone and chat - Ranked [hashtag hidden] of 15 team members for closed-c...
Claims Processor / Transaction Analyst (BackOffice & Phone)
Accenture Inc., Cebu
Sep 2012 - Jan 2015
Job Responsibilities:
- Consistently met weekly processing targets of 500 claims while maintaining a 95% quality/satisfaction rating and an 86% first-contact resolution rate — fast, accurate output under constant deadline pressure. - Reviewed and verified claims documentation for accuracy and completeness, catching discrepancies and missing information before processing. - Served as the point of contact coordinating cl...