Customer Service Representative/CoordinatorCustomer Service Representative/Coordinator
Jonathan
$900
per month
($5/hour)
Profile Description
I have over 3 years of experience in customer service. I have held both inbound and outbound positions where I performed live chats and emails at Netflix and assisted customers in the healthcare industry. My responsibilities included managing customer complaints and inquiries, gathering feedback, ensuring customers are satisfied and working together with other departments. Additionally, I have managed billing collection in inbound and outbound calls. I am also HIPAA certified. Also, I have done ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Telehealth Weight loss Prescription Customer Specialist
SkinnyRx
Aug 2025 - Oct 2026
Job Responsibilities:
Inbound(when needed) and Outbound calls, Email follow up, Chat support, Escalations with Provider/Clinician and Developer and the tools mostly used are Slack(Communication) and Zendesk(CRM) and HIPAA Certified.
Real Estate Cold Caller
Freelance
Jan 2025 - Jun 2025
Job Responsibilities:
Cold Caller for Potential Real Estate buyer/seller
Customer Service Representative
Concentrix
Sep 2024 - Jan 2025
Job Responsibilities:
United Healthcare - Handles Customer Complaints, Customer Queries, Collect Customer feedback, Ensuring Customer Satisfaction, Collaborate with other Departments, Billing Collection and HIPAA Certified.
Customer Service Representative
Teleperformance
Oct 2022 - May 2024
Job Responsibilities:
Netflix CSR- Inbound and Outbound Voice, Sales, Data Entry, Admin Task, Appointment Setting, Technical Support and Chat Support and Billing support.