Jonalivia

Aspiring Virtual Assistant - Customer Service Representative

Jonalivia

800/mo
Tarlac, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

A experienced and expert customer service representative which nominated as best associate to for smile stories across the world. I quality analyst which organized data, reports and helped the company to maintain good score.

Top Skills

Excel (Advanced) · 4 yearsPhone Support · 4 yearsLive Chat Support · 2 yearsCold Calling · <1 yearGoogle Sheets (Advanced) · <1 year

Skills & Expertise

Customer Success

Phone SupportAdvanced
Live Chat SupportIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

TikTok ShopBeginner

Sales & Business Development

Cold CallingBeginner

Work Experience

Quality Analyst

Sutherland

Oct 2023 - Present

Key Achievements:

Handle New Hires, reports, meetings and organized data.

Excel (Advanced)Google Sheets (Advanced)

Customer Service Represenstative

Sutherland

Oct 2022 - Oct 2023

Key Achievements:

Nominated as best associate most of the time.

Live Chat SupportExcel (Advanced)Phone SupportCold Calling

Quick Stats

Age27 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Tarlac State University

2018 - 2022