Customer Service RepresentativeCustomer Service Representative
Johnklof
ID Verified$850
per month
($5/hour)
Profile Description
I believe my experience in is customer service has taught me the importance of understanding people's needs, communicating clearly, and finding the right solutions. I would bring that same level of dedication, patience, and attention to detail to Simple. I understand that behind every business are people who need reliable support and solutions that make their work easier. For me, great customer service is not just about answering questions, but also about building trust and making people feel v...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
RECRUITER
INTEGRA STAFFING
Jan 2026 - Sep 2026
Key Achievements:
Sourced and identified qualified candidates through job boards, social media, referrals, and other recruitment channels. Reviewed resumes and applications to assess candidates qualifications, skills, and suitability for open positions. Conducted initial phone screenings and interviews to evaluate candidates' experience, communication ski ls, and job requirements.
ASURION
SALES EXPERT & TECHNICAL EXPERT
Dec 2021 - Dec 2025
Key Achievements:
Delivered technical support for Verizon customers by diagnosing device and service issues and guiding customers through step‑by‑step resolutions for software, hardware, and connectivity problems. Recommended and sold insurance coverage and protection plans aligned to customer needs, supporting higher attach rates and reducing churn.
Customer Service Representative
IQOR PH
Feb 2019 - Nov 2021
Key Achievements:
Assisted T-Mobile customers with account management, bi ling, payments, device troubleshooting, and order resolution, delivering clear solutions and for low-up as needed. Processed payments and set up payment arrangements while maintaining accuracy and compliance with company policies.
Customer Service Representative
WNS PH
Sep 2016 - Nov 2019
Key Achievements:
Provided customer support for travel bookings including flights, hotels, and car rentals; handled reservations, modifications, and cancelations efficiently.