John

Customer Service Specialist

John

700/mo
Binangonan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven E-Commerce Customer Support Specialist with over 7 years of experience in customer support, task coordination, order management, and multi-channel customer service. Highly skilled in optimizing operational workflows, managing tickets via Gladly, navigating Shopify backends, maintaining strict compliance standards, and mentoring support teams to deliver high-accuracy resolutions.

Top Skills

Phone Support · 7 yearsEmail Support · 4 yearsLive Chat Support · 4 yearsFacebook Marketplace · 1 yearInventory Management · 1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
LiveChatIntermediate

E-commerce & Marketplace

ShopifyIntermediate
Facebook MarketplaceIntermediate
Inventory ManagementIntermediate
Order ProcessingIntermediate

Work Experience

Subject Matter Expert

TDCX

Feb 2025 - Sep 2026

Job Responsibilities:

Onboarded, trained, and mentored junior agents to enhance service quality, ticket resolution efficiency, and overall team performance. Managed daily task and workload distribution, ensuring optimal resource allocation and strict adherence to SLAs. Handled escalations via chat, phone, and email, resolving complex client and order issues with high precision. Utilized Shopify, Global-E, Gladly, and Lo...

Account Ambassador

Intelogix

Oct 2021 - Aug 2024

Job Responsibilities:

Executed administrative tasks, ticket queues, and order management with high speed and zero accuracy trade-off. Maintained accurate operational documentation, customer records, and database updates. Enforced high-level data privacy standard operating procedures to protect sensitive client financial and personal information.

Live Chat SupportEmail SupportPhone SupportOrder ProcessingInventory Management

Customer Service Advocate Level 2

Teletech

Sep 2019 - Feb 2022

Job Responsibilities:

Liaised between healthcare providers and partner pharmacies to verify medication availability and resolve order holds. Strictly implemented HIPAA compliance standards to safeguard confidential patient health records.

Phone SupportOrder ProcessingInventory ManagementEmail Support

Sales Representative

Directo Philippines

Apr 2016 - Sep 2018

Job Responsibilities:

Managed end-to-end client communications, generated qualified leads, and upsold international telecom packages across North America and Europe.

Phone SupportEmail SupportOrder Processing

Quick Stats

Age34 years
English LevelConversational
ID VerificationNot verified

Education

Associate's Degree

AMA Computer Learning Center

2010 - 2011