Technical Support Engineer, IT SpecialistTechnical Support Engineer, IT Specialist
Joel
$1,200
per month
($7/hour)
Profile Description
Honest. Reliable. Trustworthy. I have been in the industry for over 12 years doing customer service/billing/technical support/sales. I have solid experience working as web hosting technical consultant for 5 years. My extensive experience taught me how to meet and exceed each customer's expectations with service that sells. My employment history spans a wide variety of industries and roles. The experience I have gained in each role makes me a well-rounded and valuable asset to any team. I belie...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Virtual Assistance & Admin
Work Experience
Technical Support Engineer
Dreamhost
Mar 2020 - Sep 2026
Key Achievements:
•Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via Zendesk and Jira, live chat, and call-backs. Assists customers with domain transfers and DNS configuration. Guides customers through WordPress installation, plugins, and theme customization.