Customer Care ManagerCustomer Care Manager

Results-driven professional with experience in customer success, operations management, employee relations, and client support. Skilled in managing escalations, resolving issues within SLA targets, maintaining accurate documentation, and improving workflows. Experienced in using HubSpot, Zendesk, and Zoho to track cases, monitor performance, and enhance service delivery. Recognized for being detail-oriented, organized, and solutions-focused, with strong communication and problem-solving skills. ... See more