Incident Management Specialist / Service Desk AnalystIncident Management Specialist / Service Desk Analyst
Joe
ID Verified$1,000
per month
($6/hour)
Profile Description
I've been with the BPO industry for more than 10 years, handling various technical and IT support roles my last role was with incident management team. Handling immediate responses to accidents affecting companies' outside equipment. Making sure timely and accurate response is being applied. My interest most of the time falls to watching tech blogs about new technology reading some articles about latest trends in digital world making sure some ideas will be applicable in tackling my job in a day...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Incident Management Analyst
Telus Digital Philippines
Aug 2024 - Jul 2026
Key Achievements:
Handling immediate responses to accidents affecting companies' outside equipment. Making sure timely and accurate response is being applied.
Service Desk Analyst
Telus Digital
Mar 2020 - Jul 2024
Key Achievements:
• Served as primary point of contact for enterprise-level IT support, managing a high volume of technical requests while maintaining strict SLA compliance