Customer SupportCustomer Support

Jocell

700/mo

Mexico, Philippines

Looking for Full-time

8 hours/day

Availability: US timezone

$700

per month

($4/hour)

Member since October 2026

Profile Description

Results-driven professional skilled in customer service, sales, upselling, and account management, committed to delivering solutions and driving customer satisfaction.

Top Skills

B2B Sales · <1 yearCustomer.io · <1 yearIntercom · <1 yearPhone Support · <1 yearSalesforce · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportBeginner

ZendeskBeginner

IntercomBeginner

Customer.ioBeginner

Sales & Business Development

SalesforceBeginner

Zoho CRMBeginner

B2B SalesBeginner

Work Experience

Customer Service Representative

IQor Inc. Philippines

Jul 2025 - Jul 2026

Key Achievements:

Demonstrated strong customer service and problem-solving skills by resolving billing, technical, and account-related concerns while maintaining professionalism and customer satisfaction. Contributed to sales performance through effective upselling and personalized product recommendations. Ensured accurate customer records and account documentation while collaborating with internal teams to resolve complex issues and deliver efficient, customer-focused solutions.

Phone SupportCustomer.ioB2B SalesZendeskSalesforceIntercomZoho CRM

Quick Stats

Age25 years

English LevelConversational

ID VerificationNot verified

Portfolio

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Certifications

Bookeeper Certified

Education

Bachelor's Degree

Don Honorio Ventura State University

2019 - 2023