Virtual AssistantVirtual Assistant

Key Achievements:

• Manage daily operations of a multi-state U.S. luxury real estate business in Follow Up Boss: lead triage and scoring, same-day routing of hot leads to agents, and activity logging. • Audited and cleared CRM tasks - consolidating duplicates, closing stale items, and rescheduling active follow-ups keeping the team pipeline current. • Built Excel/Google Sheets transaction trackers with automated dashboards for buyer, seller, and rental pipelines, used by agents across Florida, Alabama, and Texas markets. • Design listing e-newsletters in Canva and run segmented email campaigns through the CRM, delivering click-based follow-up lists to agents. • Manage inbox and client communication. • Use AI tools (Claude) to automate CRM reporting, lead scoring, drafting, and spreadsheet workflows, coordinating outputs across a four-agent team. • Social Media Management.

Key Achievements:

• Provided end-to-end administrative and operations support to a top-producing real estate agent. • Prepared and quality-checked MLS listings, brochures, and property marketing materials, verifying details against MLS records to ensure advertising accuracy and compliance. • Managed the Follow Up Boss CRM: contact organization, tagging, lead follow-up sequences, and pipeline hygiene for a referral-driven business. • Created and scheduled social media content, listing graphics, open house flyers, email newsletters, and video captions aligned with brand guidelines. • Coordinated real estate license compliance, tracking continuing education credits, renewal deadlines, and state portal verification. • Handled scheduling, inbox management, and client communication across U.S. time zones with consistent same-day turnaround.

Key Achievements:

• Managed online proctoring sessions for high-stakes exams, ensuring smooth operations and strict adherence to security guidelines. • Resolved escalations and customer inquiries with accurate, timely responses while maintaining quality and compliance standards. • Collaborated with cross-functional teams to improve operational processes and ensure policy compliance.

Key Achievements:

• Delivered one-on-one online English lessons focused on communication skills and language proficiency. • Applied student-centered learning approaches to meet diverse learning needs.

Key Achievements:

• Designed and delivered Senior High School lessons aligned with the national curriculum. • Assessed student performance and provided academic and personal development guidance.

Key Achievements:

• Processed customer transactions, billing, documentation, and parcel tracking to company service standards. • Resolved customer issues promptly, maintaining satisfaction and loyalty.