Jimylyn

Virtual Assistant

Jimylyn

650/mo
Compostela, Cebu, Philippines
Looking for Part-time
6 hours/day
Availability: US timezone

Profile Description

I am a professional customer service with a total of 2 years experience in a BPO company. I have handled calls and email support in communicating customers. I also have administrative and organizational experience, developing attentive to details, time management, administrative skills. Moreover, I am adaptable in learning new things and can work well under pressure. I believe I am a great hire because I have a strong customer service skills, administrative skills, and as per mentioned, I am ad...

Top Skills

Calendar Management · <1 yearCanva · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Design & Creative

CanvaBeginner
Video EditingBeginner

Customer Success

Email SupportBeginner
Technical SupportBeginner
ZendeskBeginner
IntercomBeginner

E-commerce & Marketplace

ShopifyBeginner
Order ProcessingBeginner

Marketing & Growth

YouTube Channel ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Travel PlanningBeginner
NotionBeginner
TrelloBeginner

Work Experience

BigLeap Outsourced Services

Back Office Support | Property Management Support

Aug 2025 - Present

Job Responsibilities:

We create contracts for property owners and tenants based on client requests, while maintaining virtual and email communication with clients to ensure smooth coordination. We also schedule appointments using Google Calendar for property managers to help them ease their work inspections.

Calendar ManagementTrelloData EntryEmail ManagementZendeskEmail SupportDocument Management

Email/Chat Support

Foundever | Gymshark Account

Oct 2024 - Jan 2025

Job Responsibilities:

I was rehired as a seasonal employee again in the company for I have been referred by one of the team leaders of the accounts for my excellent performance I have presented to the team. There are a lot of new tools that I have not encountered during my previous employment, but I displayed my adaptability to the team. Although there are new tools introduced to us, the job still the same as before, w...

ShopifyOrder ProcessingEmail SupportIntercomDocument ManagementNotionData Entry

Customer Service Representative

Foundever | Verizon Wireless Account

Jun 2024 - Sep 2024

Job Responsibilities:

We handle inquiries, provide customer service to customer concerns, and we also help escalate issues via phone calls. We also promotes and recommends the latest mobile phone models to customers who were considering upgrading or replacing their existing devices, highlighting current trends and product features to help them make informed purchasing decisions.

Technical SupportDocument Management

Email/Chat Support

Foundever | Gymshark Account

Nov 2023 - Feb 2024

Job Responsibilities:

I am a seasonal employee and we handle customer inquiries via email/chat support regarding which product the customer have concerns with.

Email SupportIntercomLive Chat SupportData EntryNotionShopifyOrder Processing

Quick Stats

Age25 years
English LevelBasic
ID VerificationNot verified
Portfolio
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Certifications

GVA Certificate of Completion

Education

Bachelor's Degree

Cebu Technological University

2019 - 2023