Virtual Assistant, QA, Customer ServiceVirtual Assistant, QA, Customer Service

Janette

2,100/mo

Pasig, Philippines

Looking for Full-time

8 hours/day

Availability: Asia timezone

$2,100

per month

($12/hour)

Member since October 2026

Profile Description

Results-driven professional with over 6 years of experience in the BPO industry, specializing in quality assurance and technical support. Possesses 4 years of expertise in quality assurance, ensuring compliance with standards and driving process improvements, along with 1 year of hands-on technical support experience. Additionally, brings 3 years of corporate background as an Executive Secretary and Administrative Assistant in a non-BPO setting, demonstrating strong organizational, communication...

Top Skills

Data Entry · <1 yearEmail Management · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 yearGoogle Sheets (Advanced) · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportBeginner

Email SupportBeginner

Phone SupportBeginner

Social Media SupportBeginner

Technical SupportBeginner

Ticket ManagementBeginner

ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner

Google Sheets (Advanced)Beginner

Specialized Skills

OnboardingBeginner

Virtual Assistance & Admin

Email ManagementBeginner

Data EntryBeginner

Meeting CoordinationBeginner

Quick Stats

Age31 years

English LevelFluent

ID VerificationNot verified

Education

Associate's Degree

Trinidad Municipal College

2012 - 2014