Customer Service Representative

Jeri

2,700/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I have been in the customer service industry since 2015 and worked with Mr. Appliance for nearly five years. During this time, I developed strong skills in managing customer needs and providing operational support, and I am confident in my ability to contribute effectively to your team. In my role at Mr. Appliance, I was responsible for scheduling service calls, routing technicians, reviewing work orders, ordering parts, preparing pick lists, and filing warranty claims. I am also highly profici...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsTicket Management · 10 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert

Work Experience

Customer Service Representative

Mr. Appliance of Columbus IN

May 2023 - Present

Phone SupportEmail SupportTicket Management

Customer Service Representative

Mr. Appliance of San Antonio

Sep 2025 - Apr 2026

Phone SupportEmail SupportTicket Management

Customer Service Representative

Mr. Appliance of Tewksbury

Mar 2019 - Jan 2023

Phone SupportEmail SupportTicket Management

Digital Receptionist

CML Mopro Philippines

Mar 2017 - Oct 2018

Phone SupportEmail SupportTicket Management

Customer Service Representative

Convergys Philippines

Jul 2015 - Feb 2017

Phone Support

Quick Stats

Age32 years
English LevelConversational
ID VerificationNot verified
Portfolio
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