Customer Service AssociateCustomer Service Associate

Key Achievements:

Entered, updated, and maintained customer and company information in Salesforce. Reviewed and verified customer data for accuracy, completeness, and reliability. Researched customer and company information using LinkedIn and ZoomInfo. Verified contact details, job titles, company names, and other business information. Updated customer records and corrected missing or inaccurate data.

Key Achievements:

Conducted outbound calls to individual consumers to participate in market research surveys. Asked respondents structured questions about their opinions, preferences, experiences, and purchasing habits. Followed survey scripts and guidelines to ensure accurate and consistent data collection. Recorded and entered respondents’ answers accurately into the survey system. Maintained a professional and friendly approach to encourage participation. Verified responses and ensured data accuracy and completeness. Maintained confidentiality of respondents’ personal information.

Key Achievements:

Medical Claims Processing: Prepare, submit, and track accurate medical claims for behavioral health services provided to adults, adolescents, and children. Insurance Verification: Verify patient insurance coverage, benefits, eligibility, Denial Management and Appeals: Investigate rejected or denied claims, correct billing errors, submit appeals, and follow up with insurance companies to secure appropriate reimbursement. Accounts Receivable and Follow-Up: Monitor outstanding claims, unpaid balances, and aging accounts; conduct timely follow-ups with insurance providers and patients when appropriate. Complied HIPAA requirements for handling confidential patient information.

Key Achievements:

Responded professionally to customer inquiries, concerns, and complaints. Investigated customer issues by reviewing account details and transaction records. Identified problems and provided appropriate solutions, following up on escalated cases. Documented customer interactions, investigation results, and actions taken. Provided accurate information and followed company procedures and service quality standards. Handled eBay account

Key Achievements:

Assisted healthcare enrollees with inquiries about CEU requirements and BLS/ACLS certification renewals. Verified enrollee information and reviewed certification records for accuracy. Explained renewal procedures, requirements, and deadlines. Followed up on missing documents and pending renewal requirements.

Key Achievements:

Filed and organized financial data and prepared reports accurately and on time. Arranged staff schedules using Google Sheets and checked staff attendance. Developed and delivered team training on updated processes and procedures. Helped develop procedures to improve team productivity and efficiency.

Key Achievements:

Entered and updated product information, sales records, and inventory data. Monitored stock levels and recorded incoming and outgoing products. Compared inventory records with actual stock to identify discrepancies. Prepared daily sales and inventory reports using Microsoft Excel. Maintained organized digital records, corrected data errors, and reported low stock items.