Customer Service Manager, Customer Service AgentCustomer Service Manager, Customer Service Agent
Jenny
$2,100
per month
($12/hour)
Profile Description
I have over 14 years’ experience in Customer Service, 3+ years working for an eCommerce company and 11 years in the BPO Industry as a Customer Service Support, Chat Support, Technical Support, Subject Matter Expert and Quality Evaluator. I am currently looking for a remote/ virtual position that would enable me to apply and harness my customer service skills.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Service Manager
Label Land
Mar 2023 - Sep 2026
Job Responsibilities:
At Label Land, I managed end-to-end customer service across multiple e-commerce platforms, including Shopify, Amazon, and Etsy, ensuring customers receive a smooth and positive experience from inquiry through order fulfillment. I provide customer support through phone, email, live chat, SMS, and social media, handling inquiries, resolving concerns, processing orders, and assisting with order chang...
Sr. Quality Evaluator, Customer Service Representative, Technical Support Representative, Chat Support Representative
Concentrix
Oct 2013 - Feb 2023
Job Responsibilities:
• Sr. Quality Evaluator I am responsible for supporting monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. Data gathered from these monitoring will be uploaded to SharePoint and other client tools for analysis and presentation. My tasks include providing feedback...
Technical Support Representative
TELETECH HOLDINGS INC.
May 2012 - Oct 2013
Job Responsibilities:
• Technical Support Representative I help address customers’ problems with their cable service or with products or subscriptions they’ve purchased from our company. I handle customer complaints, provide appropriate solutions and alternatives within the time limits, and strive to ensure customer satisfaction with the support I have provided.