Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Jenelyn
ID Verified$520
per month
($3/hour)
Profile Description
I am a reliable, organized, and detail-oriented Virtual Assistant with 8 years of BPO customer service experience, primarily handling financial accounts, along with experience in appointment setting and real estate administrative support. My experience includes managing customer inquiries, handling follow-ups, scheduling appointments, outbound calling, lead management, vendor research, and administrative tasks. I am comfortable working independently, communicating with clients professionally an...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Admin Virtual Assistant
Virtual Freelancer Asia
Mar 2026 - Present
Job Responsibilities:
Worked as an Administrative Virtual Assistant for a U.S based real estate and property management company. Handled rental inquiries, tenant and lead follow-ups, appointment scheduling, property showings, rental applications, vendor research and email management. Also assisted with outbound calls, lead generation, and mortgage conversion appointments while supporting daily administrative operations...
Appointment Setter
SmartVA
Nov 2024 - Feb 2026
Job Responsibilities:
Worked as an Appointment Setter for a Mortgage Protection Insurance business, making outbound calls to potential clients, introducing mortgage protection services, identifying interested prospects and scheduling appointments with licensed insurance agents. Managed lead follow-ups, updated client information and maintained appointment calendars using calendly.
Customer Service Representative
Concentrix
Feb 2020 - Dec 2024
Job Responsibilities:
Managed customer calls for shreddinga ns storage services, assisting with orders, payments and account inquiries. Provided support via email, guiding customers through online account setup and order placement. Achieved high customer satisfaction ratings through efficient and friendly service delivery.
Customer Service Representative
Telus International Philippines
Nov 2016 - Feb 2020
Job Responsibilities:
Provided exceptional customer service for financial account. Assisted cardholders with card activation and transaction inquiries and ensuring a seamless experience. Resolved customer issues promptly and efficiently, maintaining a high level of satisfaction. Developed strong communication and problem-solving skills in a fast-paced environment.
Technical Support Representative
Server Plus
May 2016 - Sep 2016
Job Responsibilities:
Provided first-level technical assistance to residential and business customers for dial-up and DSL internet connectivity issues. Guided clients through troubleshooting steps, including modem/router setup, line testing and configuration of network settings. Delivered clear, step-by-step instructions to non-technical users, ensuring a positive and stress free support experience.
Quick Stats
Education
Associate's Degree
University of Manila
2005 - 2007
High-school
E.Rodriguez Jr High School
2000 - 2004