Jemarie

Customer Care Champion, Virtual Assistant

Jemarie

ID Verified
700/mo
VALENCIA (LUZURRIAGA), Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile Virtual Assistant and Customer Support Professional with 10+ years of experience in customer service, administrative support, data entry, and business operations. Skilled in managing customer inquiries, maintaining CRM records, preparing KPI reports, coordinating projects, supporting e-commerce operations, and assisting with digital marketing activities. Proficient in tools such as HubSpot, Zendesk, ClickUp, Slack, Shopify, and Google Workspace. Highly organized, detail-oriented, and a...

Top Skills

BigCommerce · <1 yearCalendar Management · <1 yearClickUp · <1 yearCrisp · <1 yearCustomer.io · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Live Chat SupportBeginner
Email SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
CrispBeginner
Help ScoutBeginner
Customer.ioBeginner

E-commerce & Marketplace

WooCommerceBeginner
BigCommerceBeginner
Shopify PlusBeginner
Facebook MarketplaceBeginner
ShopifyBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
ClickUpBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Finance & Accounting

XeroBeginner

Work Experience

Customer Care Champion

Sites At Scale

Oct 2023 - Sep 2025

Key Achievements:

Recipient of the Customer Success Excellence Award 2024, recognized for delivering excellent customer service and supporting team performance.

Email SupportLive Chat SupportPhone SupportVideo SupportZendeskCustomer.ioSocial Media SupportCrispWooCommerceTicket ManagementHelp ScoutBigCommerceShopifyShopify PlusCalendar ManagementClickUpData EntryEmail ManagementGoogle Sheets (Advanced)Excel (Advanced)Facebook MarketplaceXero

Quick Stats

Age32 years
English LevelConversational
ID VerificationVerified
Portfolio
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