Customer Service RepresentativeCustomer Service Representative
Jeff
ID Verified$800
per month
($5/hour)
Profile Description
I bring a 20 years' experience in Customer Service. I have developed a strong communication and organization skills, and I’m comfortable learning new tools and following established procedures. I can assist with customer inquiries, manage emails or chat messages, document interactions, and escalate issues when needed. I’m reliable, patient, and able to work independently in a remote setting. I would welcome the opportunity to contribute to your team and support a positive customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Operations Manager
Foundever
Jan 2007 - Jul 2026
Key Achievements:
Leads day-to-day operations for one or more customer service or support programs. The Operations Manager oversees team performance, develops leaders, meets client and business goals, and ensures a positive customer and employee experience. Key responsibilities - Manage day-to-day performance across teams, accounts, or channels. - Lead, coach, and develop Team Leaders and Supervisors. - Track KPIs such as service level, average handle time, quality, customer satisfaction, productivity, attendance, and attrition. - Review reports and trends, identify performance gaps, and put improvement plans in place. - Partner with clients and internal teams on business reviews, escalations, and action plans.