Customer Service / Outbound CallerCustomer Service / Outbound Caller

Key Achievements:

A customer-focused professional with extensive experience in sales, customer service, and client relationship management, well-suited for a Customer Service Representative / Retention role at Puplabs. Skilled in handling customer concerns, resolving issues, building trust, and delivering effective solutions to improve customer satisfaction and loyalty. With strong communication, problem-solving, and persuasion skills, I am committed to retaining customers, reducing cancellations, and creating positive customer experiences while meeting performance targets and contributing to the company’s success.

Key Achievements:

Provided customer and technical support to Verizon customers by assisting with service inquiries, troubleshooting technical issues, resolving account concerns, and guiding customers through effective solutions while maintaining excellent customer satisfaction and professional communication.

Key Achievements:

was responsible for managing the end-to-end recruitment process, including sourcing, screening, and interviewing candidates, coordinating with clients regarding manpower requirements, and ensuring qualified candidates were successfully placed. I also maintained applicant records, monitored recruitment progress, and built strong professional relationships with clients and applicants.

Key Achievements:

As a Phone Sales Representative for Dodo Power & Gas, I was responsible for contacting potential and existing customers, promoting electricity and gas plans, explaining product features and pricing, identifying customer needs, handling objections, and closing sales. I also maintained positive customer relationships, achieved sales targets, and provided excellent customer service to ensure customer satisfaction.

Key Achievements:

Responsible for managing overdue accounts for both consumer and business-to-business (B2B) customers by contacting clients regarding outstanding balances, negotiating payment arrangements, resolving billing disputes, and following up on past-due accounts. Maintained accurate account records, monitored payment commitments, communicated professionally with customers, and worked to reduce delinquency while ensuring compliance with collection policies and maintaining positive customer relationships.

Key Achievements:

Responsible for generating leads through outbound calls and cold calling potential customers to introduce products or services, identify customer needs, and present suitable solutions. Handled objections, built customer relationships, followed up on prospects, maintained accurate sales records, and worked toward achieving sales targets and increasing business opportunities.