GHL Automation Expert | Customer Service SpecialistGHL Automation Expert | Customer Service Specialist
Jay-ar
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer support and operations professional with 5+ years of BPO experience across customer service, technical support, healthcare support, and workforce management. Skilled in customer communication, issue resolution, documentation, quality standards, real-time monitoring, workforce reporting, and cross-functional coordination across phone, email, and chat. Hands-on GoHighLevel experience with CRM setup, pipelines, workflow automation, lead capture, appointment follow-up, and AI-assisted clien...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Virtual Assistance & Admin
Sales & Business Development
Real Estate Operations
E-commerce & Marketplace
Finance & Accounting
Design & Creative
Work Experience
GoHighLevel Automation Consultant
Independent / Freelance Client Engagements
May 2024 - Sep 2026
Key Achievements:
• Configured GoHighLevel CRM pipelines, lead capture, and client communication workflows to support lead management. • Built appointment and no-show follow-up systems to support timely responses and consistent follow-up. • Set up A2P/10DLC registration and SHAKEN/STIR-related messaging and phone-reputation workflows where applicable. • Applied SPF, DKIM, and DMARC email-authentication practices and developed AI-assisted reply workflows. • Worked on clinic-related CRM workflows and EHR integrations to support the movement of client and appointment information across systems
Associate, WFM Real-Time Management
Concentrix CVG Philippines, Inc.
Jan 2026 - Jul 2026
Key Achievements:
• Monitored live contact-center queues, staffing, schedule adherence, service-level metrics, and real-time performance across calls, chat, and email. • Prepared daily/intraday workforce reports using Excel and shared operational insights with Operations leaders.
Sr. Representative, WFM Real-Time Management
Concentrix CVG Philippines, Inc.
Jul 2025 - Jan 2026
Key Achievements:
• Coordinated staffing adjustments and communicated queue conditions, performance trends, and real-time priorities. • Supported queue performance and service recovery while in customer service roles; consistently worked toward quality and productivity KPIs.
Advisor II, Customer Service
Concentrix CVG Philippines, Inc.
Apr 2025 - Jul 2025
Advisor I, Customer Service
Concentrix CVG Philippines, Inc.
Nov 2023 - Apr 2025
Quick Stats
Certifications
Education
Bachelor's Degree
Holy Child College of Davao
2014 - 2015