Operations Admin, Virtual AssistantOperations Admin, Virtual Assistant
Jay
$1,100
per month
($6/hour)
Profile Description
Operations, Training, and Workforce Management Specialist with multi-industry expertise across NDIS provider administration, recruitment, corporate learning and development, workforce scheduling, and hospitality leadership. Experienced in applicant screening, background and compliance checks, real-time schedule tracking, and administrative support. Leverages proficiency in ShiftCare, Microsoft Excel, and Power BI to smooth out recruitment workflows, fix scheduling errors, and support executive d...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Human Resources
Specialized Skills
Virtual Assistance & Admin
Work Experience
NDIS Admin
Care N Help
Apr 2025 - Present
Key Achievements:
Managed day-to-day administrative operations for Australian NDIS support services, including roster scheduling, shift tracking, and compliance management using ShiftCare and Astalty. Maintained clear internal communication and supported smooth operations by drafting process guides in ClickUp and performing routine shift data audits in Excel to ensure accurate records.
Sr. Training Coordinator
Afni
May 2023 - Apr 2025
Key Achievements:
Managed learning analytics, training scorecards, and attrition reports to help track team performance and training effectiveness. Supported daily training operations and onboarding activities by maintaining accurate performance data and coordinating team communications using Microsoft Excel and Microsoft Teams.
Product Specific Trainer
Afni
Sep 2019 - May 2023
Key Achievements:
Delivered product-specific training modules to onboarding classes, guiding new hires through essential product knowledge, workflows, and system navigation. Supported learners through hands-on practice, monitored progress during nesting, and provided feedback to help new team members adjust to production requirements.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Santo Tomas
2008 - 2012