Virtual Assistance, Customer Support, QA, SMEVirtual Assistance, Customer Support, QA, SME

Key Achievements:

Process 30–40 enrollments daily while maintaining accuracy and compliance standards | Maintain accurate CRM records and documentation | Verify enrollment documents in accordance with HIPAA requirements | Submitting claims along with Medical Records, EOB, Authorization letter, Invoice etc. | Transferring of data from old software to new ones while maintaining quality and following HIPAA guidelines

Key Achievements:

Managed onboarding processes and reviewed client documentation for compliance | Conducted quality assurance reviews and risk assessment | Maintained organized records and supported daily administrative operations | Assisted with client communications and documentation management. Ensured adherence to company SOPs and regulatory requirements.

Key Achievements:

Handled inbound customer inquiries related to financial accounts and transactions | Maintained compliance with service-level agreements and company policies | Delivered customer support through phone and chat channels | Led and coached a team of 10–15 customer service representatives | Conducted performance reviews and provided operational guidance | Collaborated with clients and leadership teams to achieve performance goals | Consistently maintained high customer satisfaction standards.