Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative

Customer Service Representative with 6 years of experience delivering high-quality support across fast-paced healthcare and retail environments. Proven track record of managing complex patient inquiries, navigating medical billing/insurance verification, and driving retail sales through relationship-building. Adept at resolving escalations, lowering average handle time (AHT), and maintaining strict compliance with HIPAA regulations while consistently achieving top-tier customer satisfaction (CSA... See more