Luveshan

Business Operations Lead & Technical Coordinator

Luveshan

40,000/mo
Chatsworth, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Business Operations Lead and Technical Coordinator with extensive experience managing multi-client workflows, automated tracking databases, and executive communication. Proven track record of optimizing remote operations, enforcing SLAs, and scaling service delivery. Adept at leveraging advanced technical tools and structured problem-solving to streamline backend systems, eliminate bottlenecks, and drive measurable efficiency for fast-growing global teams.

Top Skills

Data Entry · 8 yearsDocument Management · 8 yearsEmail Management · 8 yearsEmail Support · 8 yearsExcel (Advanced) · 8 years

Skills & Expertise

AI & Automation

Azure OpenAIBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
Technical SupportExpert
Lead ManagementExpert
Ticket ManagementExpert
LiveChatExpert

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Python (Pandas/NumPy)Intermediate
SQLIntermediate

Design & Creative

CanvaAdvanced
Adobe PhotoshopAdvanced

E-commerce & Marketplace

Order ProcessingExpert
Order FulfillmentExpert
Inventory ManagementExpert
Amazon Seller CentralAdvanced
ShopifyAdvanced
Shopify PlusAdvanced
EtsyIntermediate

Sales & Business Development

Zoho CRMExpert

Software Development

AzureBeginner

Specialized Skills

Language TeachingAdvanced

Virtual Assistance & Admin

Document ManagementExpert
Data EntryExpert
Email ManagementExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Calendar ManagementExpert
NotionExpert
AsanaIntermediate

Work Experience

Business Operations Lead & Technical Coordinator

J_INC

Jan 2021 - Present

Job Responsibilities:

Directed end-to-end operational workflows, backend data administration, and multi-client coordination for fast-paced remote environments. Designed and maintained automated tracking databases and reporting systems using advanced Excel and Google Sheets, eliminating operational bottlenecks and ensuring 100% data integrity. Enforced strict Service Level Agreements (SLAs), managed support ticketing...

Technical SupportLiveChatLive Chat SupportEmail SupportTicket ManagementGoogle Sheets (Advanced)Excel (Advanced)Lead ManagementCanvaAdobe Photoshop

Client & Logistics Coordinator

GoChill

Apr 2025 - Oct 2025

Job Responsibilities:

Coordinated logistics pipelines, inventory tracking, and client communications to ensure seamless service delivery. Managed scheduling, documentation, and resolved client queries promptly within fast-paced environments.

Lead ManagementTicket ManagementEmail SupportLiveChatExcel (Advanced)Order FulfillmentDocument ManagementEmail ManagementData EntryCalendar Management

Mechanic

Headwear 24

Jun 2021 - May 2022

Job Responsibilities:

Maintained, repaired, and serviced industrial equipment and machinery to ensure minimal downtime across operational pipelines. Managed spare parts inventory, tracked maintenance schedules, and programmed/monitored computer-controlled machinery. Executed precise troubleshooting and preventive maintenance protocols to uphold workplace safety and operational reliability.

Inventory ManagementOrder FulfillmentOrder ProcessingDocument Management

Product Data Specialist

Silo

Sep 2018 - Nov 2020

Job Responsibilities:

Managed product data entry, inventory databases, and quality assurance protocols to maintain clean and reliable catalog information. Optimized database organization and streamlined digital filing processes.

Azure OpenAITechnical SupportGoogle Sheets (Advanced)Excel (Advanced)SQLPython (Pandas/NumPy)Adobe PhotoshopData EntryMeeting Coordination

Quick Stats

Age29 years
English LevelFluent
Other Languages
AfrikaansConversational
ID VerificationNot verified
Portfolio
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Certifications

Operations Management Foundations (LinkedIn Learning)
Business Process Improvement (LinkedIn Learning)
Administrative Professional Foundations (LinkedIn Learning)
Business Etiquette (LinkedIn Learning)
Interpersonal Communication (LinkedIn Learning)
Building a Time Management Mindset (LinkedIn Learning)
Career Essentials in System Administration (Microsoft / LinkedIn Learning)
Learning Microsoft 365 (LinkedIn Learning)
10h Operations Management Professional Certificate by Jack Welch Management Institute
Learning Microsoft 365 (LinkedIn Learning)
IT Help Desk for Beginners (LinkedIn Learning)
Learning PC Maintenance and Performance: Windows 11 (LinkedIn Learning)
Microsoft Copilot: The Art of Prompting (LinkedIn Learning)
Learning Microsoft 365 Copilot for Work (LinkedIn Learning)
Copilot in PowerPoint (LinkedIn Learning)
Copilot in Teams (LinkedIn Learning)
Python, SQL, Pandas, and NumPy training & coursework (Codefinity)
120-Hour Advanced TEFL/TESOL Certification

Education

High-school

New Haven Secondary

2011 - 2015