Systems & Operations SupportSystems & Operations Support

Key Achievements:

Supported daily operations, CRM management, automation, and administrative tasks for an Australian-based business. Built and maintained workflows using Zapier and ActiveCampaign, managed CRM records and data imports, and maintained contact segmentation and email campaigns. Supported employee onboarding and offboarding, user access management, and Google Workspace administration. Maintained [link hidden] request tracking boards, created Zoho Forms and integrations, updated DocuSign contracts and ClickFunnels pages, organized call transcripts, prepared reports, and documented processes. Coordinated with operations and coaching teams to resolve system issues, improve workflows, and ensure accurate records and efficient daily operations.

Key Achievements:

Supervised daily toll lane operations and assisted with personnel coordination, work assignments, and plaza activities. Ensured compliance with standard operating procedures, safety and security protocols, and operational standards. Validated toll transactions and cashier records, managed cash funds, and maintained accurate financial and operational records. Monitored traffic flow, handled customer concerns, reported operational issues, and supported consistent service delivery while maintaining accuracy, accountability, and compliance in a high-volume environment.