Customer service representativeCustomer service representative
Jane
ID Verified$800
per month
($5/hour)
Profile Description
Customer-focused professional with experience in customer service, handling inquiries and complaints, outbound calling, and maintaining accurate customer records. Skilled in communication, problem-solving, customer engagement, and CRM tools such as Salesforce and Zoho. I am reliable, adaptable, target-driven, and committed to providing excellent customer experiences, resolving issues efficiently, and building positive customer relationships. I would bring a strong work ethic, attention to detail...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Sales & Business Development
Work Experience
Customer service representative
Trends and Insights For Africa
May 2025 - Present
Key Achievements:
At TIFA Research, I handle approximately 45–50 outbound calls daily, engaging customers professionally and addressing their inquiries and concerns. I use Salesforce and Zoho CRM to maintain accurate customer records, track call outcomes, and support follow-ups. I build positive customer relationships through effective communication and active listening, explain research objectives clearly, and encourage participation. I consistently work toward performance targets while maintaining professionalism, accuracy, and a strong focus on customer satisfaction.