Virtual AssistantVirtual Assistant

James

ID Verified

800/mo

Pangasinan, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$800

per month

($5/hour)

Member since October 2026

Profile Description

An Aspiring Virtual Assistant Managed high-volume inbound calls, live chats, and email communications in a fast-paced environment while maintaining professionalism and efficiency. Delivered high First Contact Resolution (FCR) rates by accurately diagnosing customer issues, troubleshooting billing or service queries, and guiding users through step-by-step solutions.

Top Skills

Amazon Seller Central · 4 yearsEmail Support · 4 yearsLive Chat Support · 4 yearsPhone Support · 4 yearsData Entry · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Email SupportAdvanced

Phone SupportAdvanced

Live Chat SupportAdvanced

E-commerce & Marketplace

Amazon Seller CentralAdvanced

ShopifyBeginner

Virtual Assistance & Admin

Email ManagementBeginner

Data EntryBeginner

Work Experience

Customer Service Specialist

Sutherland Global Services

Oct 2021 - Sep 2026

Key Achievements:

Appointed as Virtual Subject-Matter Expert providing support to our customer service representative and handled escalation contacts through phone, chat and email.

Email SupportAmazon Seller CentralPhone SupportData EntryLive Chat Support

Quick Stats

Age27 years

English LevelConversational

ID VerificationVerified