Virtual Assistant / Customer Service RepresentativeVirtual Assistant / Customer Service Representative
James
ID Verified$600
per month
($3/hour)
Profile Description
I have five years of experience in the customer service industry, including experience with Airbnb. My experience has helped me develop strong communication, problem-solving, and customer service skills. I am experienced in assisting guests with their inquiries, addressing concerns, handling complaints, and ensuring a positive customer experience. I am patient, adaptable, and committed to providing excellent service while maintaining professionalism. I am always eager to learn new things and imp...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
Chat Support Specialist
TDCX Philippines
Apr 2021 - Dec 2022
Key Achievements:
Provided exceptional chat support, resolving customer inquiries efficiently and effectively. Collaborated with cross-functional teams to enhance customer experience and streamline communication processes. Assisted and guided new hires in learning chat support procedures, tools, and company policies. Provided coaching on proper chat etiquette, customer service standards, and effective communication. Helped new team members handle customer inquiries, resolve basic issues, and follow established workflows.
Fraud Analyst / Email Support
Sitel Philippines Sitel Philippines (Now Foundever)
Apr 2019 - Feb 2021
Key Achievements:
Analyzed transaction data to identify patterns of fraudulent activity and mitigate risks. Developed and implemented fraud detection strategies using advanced analytics tools. Conducted thorough investigations on suspicious transactions, ensuring compliance with regulatory standards. Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust. Supported junior analysts on best practices for fraud investigation and reporting techniques.
Customer Service Representative
VXI Philippines
Jul 2017 - Sep 2018
Key Achievements:
Processing money remittance requests, and making sure that all requirements are met to avoid possible fraud. Managed high-volume calls while maintaining professionalism and ensuring customer satisfaction consistently. Receives inbound calls regarding account creation, billing, basic technical support for a leading provider of telecommunications solutions
Retention Specialist
Convergys (Now Concentrix)
Apr 2016 - Oct 2016
Key Achievements:
Developed and implemented retention strategies to enhance customer satisfaction and loyalty. Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.