Administrative Assistant / Customer Service RepresentativeAdministrative Assistant / Customer Service Representative
James
ID Verified$1,000
per month
($6/hour)
Profile Description
I have over 7 years of experience in the BPO industry and more than 2 years of experience as a Virtual Assistant, with experience in both the legal and healthcare sectors. In my most recent role, I managed the onboarding process from start to finish, followed up with nurses regarding their requirements, reviewed documents, handled scheduling, and assisted with various administrative tasks.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Administrative Assistant
Experience Nurses Agency
Sep 2024 - Aug 2026
Key Achievements:
Handles Applicant Applications and Onboarding Making sure that all requirements are complete and filled out correctly Contact applicants to follow up for their missing documents Run background check and verify their Nursing License Enter their schedule in the system Adding them into Homebase
Assistant Intake Coordinator / Receptionist
O’Connor Family Law
Mar 2024 - Sep 2024
Key Achievements:
Contact clients who haven't retained our services to inquire if they require assistance or need information about our firm. Respond to phone calls and offer assistance or direct the call to the relevant person. Facilitate appointment bookings, particularly when a client expresses a preference to speak with a specific attorney. Facilitate the scheduling of case evaluation bookings for clients in need of legal assistance, ensuring a smooth scheduling process. Deleting or unsubscribing clients from unnecessary emails.
Technical Support Representative
Dexcom
Oct 2021 - Feb 2024
Key Achievements:
Assist diabetic patients concerns with their device by giving them thorough steps or instructions to fix the issue. Process replacements of devices if issues remain unresolved after troubleshooting
Customer Service Representative / Case Manager
Telstra International Philippine Incorporated | TIPI
May 2019 - Sep 2021
Key Achievements:
Mobile Postpaid billing, helps customers with their mobile bill, process payment, and setting up payment extension Prepaid services, assists customers in recharging their prepaid service and assists them for any issues with their prepaid service – e.g checking prepaid credit balance Internet and Home phone billing, helps customers with their Internet and Home phone billing services Faults, assists customer having problem with their mobiles or Internet and Home phone services – e.g basic trouble shooting Sales, sells Telstra products to the customer that would suit their needs Messaging – Chat Representative, assists customers concerns through chat Complaints, responsible in managing the customer’s complaint and resolving their concern
Customer Service Representative
Teletech powered by Telstra
Feb 2017 - May 2019
Key Achievements:
Mobile Postpaid billing helps customers with their mobile bill, process payment, and setting up payment extension Prepaid services assists customers in recharging their prepaid service and assists them for any issues with their prepaid service – e.g checking prepaid credit balance Internet and Home phone billing, helps customers with their Internet and Home phone billing services Faults assists customer having problem with their mobiles or Internet and Home phone services – e.g basic trouble shooting Sales sells Telstra products to the customer that would suit their needs