Customer service representativeCustomer service representative
Jake
ID Verified$800
per month
($5/hour)
Profile Description
Good day\! My name is Jake, and I have extensive experience in the call center industry, particularly in team management, customer service, and performance monitoring\. In my previous roles as a Call Center Supervisor handling Sprint and T\-Mobile accounts, I was responsible for leading teams, monitoring performance metrics, coaching agents, and ensuring that we consistently met our targets while maintaining excellent customer satisfaction\. These experiences helped me develop strong leadership...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Human Resources
Real Estate Operations
Sales & Business Development
Work Experience
Supervisor
Rms collect
Mar 2014 - Sep 2026
Key Achievements:
“I would say my strongest skills are leadership, communication, coaching, and performance management. My experience as a Call Center Supervisor has taught me how to lead a team, analyze performance, identify opportunities for improvement, and create action plans to achieve business goals. I’m also adaptable, solution-oriented, and comfortable working under pressure. Additionally, my exposure to real estate, auctions, and bidding has helped me develop my sales and negotiation skills.”
Quick Stats
Education
Bachelor's Degree
Olivares college
2011 - 2014