VIRTUAL ASSISTANTVIRTUAL ASSISTANT
Jaiera
$1,200
per month
($7/hour)
Profile Description
Highly efficient Professional with 7 years of remote and contact center experience (5 years BPO Customer Service / 2 years Virtual Assistant). Master at delivering empathetic, high-quality communication while handling multi-channel inquiries, scheduling, and administrative operations. Blends elite client relationship-building skills with sharp attention to detail in verifying documentation and managing secure databases. Proven ability to streamline workflows, maintain strict compliance standards...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Medical Virtual Assistant
Global Medical VA
Apr 2024 - Oct 2024
Key Achievements:
Insurance Benefit Verification Check active coverage via online payer portals or phone calls. Determine exact copays, remaining deductibles, and coinsurance amounts. Update Patient Records Log newly verified insurance details into the EHR software. Update current patient addresses, contact info, and policy ID numbers. Submit Prior Authorization Requests Identify specific treatments or medications requiring insurance approvals. Upload required clinical documentation directly to the insurance portal. Patient Notification Email Detail the upcoming appointment time, date, and location rules. Provide an upfront breakdown of estimated out-of-pocket costs.
Customer Advocate
Optum
May 2021 - Mar 2024
Key Achievements:
Provide answers to medical benefits and claims inquiries to UHC members Update member’s records