Appointment Setter | Lead Gen Specialist | VA/DISPATCHERAppointment Setter | Lead Gen Specialist | VA/DISPATCHER
Irish
ID Verified$1,200
per month
($7/hour)
Profile Description
I have experience in appointment setting, lead generation, and outbound sales, with a strong background in the home improvement and solar industries. In my previous roles, I handled outbound calls and to qualify leads, identify their needs, and to let them know the benefits of our services and then I am booking an appointments with homeowners who were interested in improving their properties or exploring solar solutions. I’m comfortable speaking with different types of customers, overcoming obj...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Dispatcher(VirtualAssistant)
Global Lock & key Boston, Massachusetts(Remote)
Jan 2026 - Sep 2026
Key Achievements:
•Dispatched technicians for a locksmith services and scheduled appointments for lock change, lock fix or lock upgrade. •Coordinated routes to maximize efficiency and minimize travel time •Conducted inbound and outbound calls to confirm appointments •Updated customers regarding arrival times and service changes •Ensured high appointment show-up rate
Appointment Setter / Dispatcher (Virtual Assistant)
B&R Solutions LLC – Orlando, Florida (Remote)
Apr 2025 - Jan 2026
Key Achievements:
• Scheduled and dispatched technicians for air duct, dryer vent, chimney, and fireplace services • Coordinated routes to maximize efficiency and minimize travel time • Conducted inbound and outbound calls to confirm appointments • Updated customers regarding arrival times and service changes • Ensured high appointment show-up rates
Appointment Setter (Remote Freelancer)
Smart Energy Solutions – Bakersfield, California
Sep 2024 - Sep 2025
Key Achievements:
• Conducted outbound calls for solar, roofing, windows, AC units, and water filtration systems • Booked qualified appointments for sales consultations • Followed up with prospects to increase conversion rates • Maintained accurate scheduling and calendar management • Assisted homeowners in lowering electric bills through solar solutions
Appointment Setter (Remote)
Premier Home Solutions LLC – Danvers, MA
Sep 2024 - Mar 2025
Key Achievements:
• Cold-called homeowners for solar system consultations • Qualified leads based on eligibility and interest • Scheduled appointments for field sales representatives • Maintained CRM accuracy and ensured smooth handoff to closers
Telemarketer / Appointment Setter (Home Improvement)
Jaicom BPO Inc. – Pasig City
Feb 2024 - Aug 2024
Key Achievements:
• Performed high-volume outbound cold calling • Qualified quality leads for U.S. clients • Conducted reminder calls to improve attendance rate • Ensured appointment confirmation and accuracy
Customer Service Representative – Retention
IBEX Global – Mandaluyong City
Oct 2023 - Jan 2024
Key Achievements:
• Managed order tracking, returns, cancellations, and account concerns • Retained customers through compensation strategies • Strengthened client relationships and improved customer satisfaction
CSR/Inside Sales Executive / Collection Agent
TFORCE Freight
Aug 2022 - Jun 2023
Key Achievements:
• Prospecting and outbound calling • Generated new business accounts • Provided rate quotes and logistics solutions • Collected past-due balances and managed billing disputes • Increased shipment volume through relationship building • Scheduled freight pickups and coordinated shipment logistics • Tracked domestic shipments and provided real-time status updates to customers • Processed billing disputes and ensured accurate account resolution • Handled overage, shortage, and damaged (OS&D) claims documentation • Delivered professional customer support while maintaining high service standards • Maintained accurate records and case documentation in the system
Business Development Representative
Wheelhouse Enterprises Inc. – Taguig City, Philippines
Mar 2022 - Jun 2022
Key Achievements:
Generated high-quality leads using BANT qualification (Budget, Authority, Need, Timeline) • Conducted outbound prospecting and initial client engagement • Provided accurate and detailed product/service information to potential customers • Maintained organized and updated account documentation in CRM • Supported sales team by ensuring properly qualified leads for conversion
Sales Lead Generation Manager
Colewell Marketing Philippines Inc. – Makati City
Nov 2020 - Feb 2022
Key Achievements:
• Outbound B2C calling to Asia-Pacific clients • Achieved and exceeded KPI targets • Maintained CRM updates and compliance standards • Contributed to high-performance sales culture
Lead Generation Specialist
Agent Infinity Inc. – Pasig City
Jun 2018 - Aug 2020
Key Achievements:
Generated and qualified quality leads • Documented customer information accurately • Supported sales team with consistent lead flow