Imelda

Customer Service Representative

Imelda

ID Verified
2,700/mo
Antipolo, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Experienced as customer service representative for 6 years, and can pacify irate customers by skills

Top Skills

Phone Support · 6 yearsEmail Support · 3 yearsLive Chat Support · 3 yearsLiveChat · 3 yearsCrisp · 2 years

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
LiveChatAdvanced
Technical SupportIntermediate
CrispIntermediate

Work Experience

Associate as fraud analyst

Movate Philipopines

Sep 2024 - Apr 2026

Key Achievements:

Was able to move in to a higher level

Phone SupportCrisp

Customer Service Representative

The Results CX

Jul 2018 - Mar 2022

Key Achievements:

Able to hit the matrix and move into a 1-step higher position

Technical SupportPhone SupportLive Chat SupportLiveChat

Quick Stats

Age60 years
English LevelConversational
ID VerificationVerified

Certifications

Bachelor of Science in Business Administration

Education

Bachelor's Degree

University of the East- Manila

1983 - 1987