Virtual Assistant, CSR,TSRVirtual Assistant, CSR,TSR

Key Achievements:

As an SDR/Virtual Assistant at StretchMed, I managed inbound and outbound communications, followed up on leads, and converted prospects into booked appointments and memberships. I handled customer inquiries and responses through email, SMS, and social media platforms, ensuring timely and professional communication. I also managed appointment scheduling, billing inquiries, payment collections, membership retention, client records, and administrative tasks while providing daily reports and supporting studio owners and managers in maintaining efficient operations and excellent customer satisfaction.

Key Achievements:

Customer Service, Phone Support, Email and Chat Support, Order Management, Complaint Resolution, Refund Processing, Data Entry, Problem-Solving, and Customer Relationship Management.

Key Achievements:

Customer Service and Technical Support Inbound Call Handling Technical Troubleshooting Complaint and Escalation Management Customer Relationship Management Documentation and Data Entry Problem-Solving and Active Listening KPI and Quality Standards Compliance

Key Achievements:

Monitored team performance and ensured compliance with company policies, quality standards, and operational procedures. Provided guidance and support to team members to improve productivity and performance. Handled escalated customer concerns and assisted in resolving complex issues efficiently. Conducted quality reviews, identified performance gaps, and recommended process improvements. Prepared reports, tracked key performance indicators (KPIs), and maintained accurate documentation. Collaborated with management and team members to meet operational goals and maintain service quality. Demonstrated strong problem-solving, analytical, communication, and multitasking skills.