Virtual AssistantVirtual Assistant
Grace
ID Verified$640
per month
($4/hour)
Profile Description
Results-driven Virtual Assistant and Customer Service Professional with experience in legal intake, client communication, case documentation, and calendar management. Proven ability to improve turnaround times, manage high-volume ticketing systems, and support legal teams with accuracy and confidentiality. Proficient in Microsoft Office, Google Workspace, CRM systems, and remote collaboration tools.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Full Potential Solutions Tech, Inc. Philippines
Mar 2026 - Oct 2026
Job Responsibilities:
• Managed customer funds and transaction inquiries through high-volume calls, chats, and emails, coordinating with Partner Banks to investigate and resolve disbursement concerns. • Handled back-office tasks involving pending and overdue cases, ensuring timely follow-ups and completion of customer requests that required additional processing. • Conducted account reviews and verified customer identi...
General Virtual Assistant Trainee
The Siegel Law Firm, P.C.
Jun 2025 - Feb 2026
Job Responsibilities:
• Conducted legal intake interviews with prospective clients, gathering key case details to assist attorneys in evaluating potential claims. • Communicated with clients through phone and email, ensuring timely responses, improving engagement, and maintaining professional client relationships. • Scheduled and coordinated attorney consultations, managing calendars to ensure efficient appointment set...
Customer Service Representative
Concentrix Corporation (Philippines)
Oct 2024 - Aug 2025
Job Responsibilities:
• Managed high-volume ticketing and investigation processes, improving resolution efficiency and customer satisfaction scores. • Strengthened escalation management by assisting with complex inbound and outbound email communications, resulting in quicker resolution of high-priority cases. • Increased efficiency by balancing speed with accuracy in handling tickets, reducing backlog and improving tea...
Customer Service Representative
VXI Global Holdings B.V. (Philippines)
May 2023 - Feb 2024
Job Responsibilities:
• Provided excellent customer service by handling inbound and outbound calls, • improving client retention and satisfaction ratings. • Enhanced case management by resolving issues through voice and chat • channels, resulting in faster turnaround times and fewer repeat complaints. • Improved operational efficiency by managing ticketing and issue resolution, • reducing average handling time and boos...