Business Development SpecialistBusiness Development Specialist

Key Achievements:

B2B prospecting, cold calling, and lead generation. Identifying potential clients, qualifying prospects, and booking meetings. Handling objections, presenting solutions, and building client relationships. Supporting sales targets, pipeline development, and business growth.

Key Achievements:

Designing and developing responsive websites for businesses and individual clients. Building user interfaces with HTML, CSS, JavaScript, React, and Next.js. Working with backend functionality, APIs, databases, and application logic. Developing and improving website features based on client and business requirements. Exploring application and game development to expand technical capabilities.

Key Achievements:

Handled inbound customer inquiries and provided assistance with orders, payments, account concerns, and service-related issues. Investigated customer problems, clarified information, and guided customers through appropriate resolution steps. Communicated professionally with customers while maintaining a customer-focused approach in a fast-paced contact centre environment. Documented customer interactions and maintained accurate records to support issue resolution and service continuity. Applied problem-solving and active listening skills to address customer concerns and improve the overall support experience. Key Contribution: Built experience in high-volume customer support, issue resolution, payment-related inquiries, and maintaining professional customer relationships.

Key Achievements:

Assisted customers with inquiries about smartphones, laptops, and other electronic products, helping them identify products that matched their needs and budgets. Explained product features, specifications, and benefits to support informed purchasing decisions. Handled customer objections, recommended suitable alternatives, and supported sales conversions. Built customer relationships through effective communication, product knowledge, and consultative selling. Contributed to sales performance by identifying customer needs, presenting relevant products, and following up on potential sales opportunities. Key Contribution: Developed practical experience in product sales, customer engagement, objection handling, and converting customer inquiries into sales opportunities.